Privacy Policy

PRIVACY POLICY

ZAMBIAN FARM PRODUCE MARKET LIMITED

Owner and Operator of the Website: Zam Farm To Market (ZFTM)

Effective Date: 05 October 2025

Website: https://zamfarm2market.com

1. Introduction

ZAMBIAN FARM PRODUCE MARKET LIMITED (“Company”, “we”, “us”, “our”) owns and operates the digital marketplace website known as Zam Farm To Market (“ZFTM” or the “Platform”).

This Privacy Policy explains how we collect, use, disclose, and safeguard personal data in accordance with:

  • The Data Protection Act No. 3 of 2021 (Republic of Zambia)
  • The Electronic Communications and Transactions Act, 2021
  • The Cyber Security and Cyber Crimes Act, 2021
  • Any regulations issued by the Data Protection Commission (DPC)

By using the Platform, you acknowledge and agree to the practices described in this Policy.

2. Data Controller

The Data Controller responsible for your personal data is:

ZAMBIAN FARM PRODUCE MARKET LIMITED

Registered Office: Plot 29446, Ibex Hill, Lusaka, Lusaka Province, Zambia

Email: support@zamfarm2market.com

Where required by law, the Company shall register with the Data Protection Commission (DPC) as a Data Controller and maintain compliance with registration and reporting obligations.

3. Scope of this Policy

This Policy applies to:

  • Website visitors
  • Registered buyers
  • Farmers and aggregators
  • Transporters
  • Input suppliers
  • Individuals contacting support

“Personal Data” means any information relating to an identifiable natural person.

“Processing” means any operation performed on personal data including collection, storage, use, or disclosure.

4. Personal Data We Collect

We collect only data necessary for marketplace operations.

A. Account Information

  • Full name
  • Email address
  • Phone number
  • Password (encrypted)
  • User role (buyer, vendor, transporter, supplier)

B. Verification & Compliance (Where Required)

  • National Registration Card (NRC) or other ID
  • PACRA registration details (for businesses)
  • TPIN (if applicable)
  • Farm or business location
  • Vehicle registration and insurance documentation (for transporters)

Documents may be processed strictly for identity verification and compliance.

C. Marketplace & Transaction Data

  • Store profiles
  • Pickup and delivery locations
  • Orders, invoices, RFQs
  • Chat messages and dispute records
  • Reviews and ratings

D. Payment & Payout Information

  • Mobile money account numbers
  • Bank payout details (if applicable)

We do not collect or store:

  • Mobile money PINs
  • Full debit/credit card details

Payment processing is handled by third-party gateways. We receive only transaction confirmations such as amount, status, and masked references.

E. Device & Usage Information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and analytics data

F. Optional AI Features

If AI advisory tools are used on the Platform, we process user prompts and responses solely to provide that functionality. Users should avoid submitting sensitive personal data in AI prompts.

5. Purpose & Legal Basis for Processing

We process personal data only where lawful under the Data Protection Act.

A. Performance of Contract

To:

  • Create accounts
  • Facilitate transactions
  • Process payments
  • Arrange transport
  • Provide support

B. Legal Obligations

To comply with:

  • Tax and accounting laws
  • Identity verification requirements
  • Fraud prevention obligations
  • Regulatory reporting

C. Legitimate Interests

To:

  • Protect platform security
  • Prevent fraud and abuse
  • Improve services
  • Send essential service updates

D. Consent

For:

  • Marketing communications
  • Optional analytics cookies
  • Optional AI tools

Consent may be withdrawn at any time.

6. Data Sharing

We share only what is necessary.

A. Between Marketplace Participants

Buyer ↔ Seller ↔ Transporter

We may share:

  • Name
  • Phone number
  • Pickup and delivery details
  • Order information

Strictly for order fulfilment.

B. Payment Providers

To process payments and refunds.

C. Service Providers

For:

  • Hosting and infrastructure
  • Analytics
  • Security monitoring

D. Legal & Regulatory Authorities

Where required by law or court order.

7. International Data Transfers

Where personal data is processed outside Zambia (e.g., cloud hosting providers), appropriate safeguards consistent with the Data Protection Act are implemented.

8. Security Measures

We implement reasonable administrative, technical, and organisational safeguards including:

  • SSL encryption
  • Restricted access controls
  • Secure authentication
  • Regular monitoring
  • Data backups

In the event of a personal data breach, we will respond in accordance with the Data Protection Act.

9. Your Rights

Under the Data Protection Act No. 3 of 2021, you may have the right to:

  • Access your personal data
  • Request correction
  • Request deletion (where lawful)
  • Restrict processing
  • Object to direct marketing
  • Request portability
  • Challenge automated decision-making where applicable

Requests may be submitted to:

support@zamfarm2market.com

We may require proof of identity before processing requests.

You may also lodge a complaint with the Data Protection Commission.

10. Cookies & Tracking Technologies

We use cookies for:

Essential Functions

  • Login
  • Cart sessions
  • Security

Performance & Analytics (Optional)

  • Traffic measurement
  • Platform improvements

Users may manage cookies through browser settings and consent tools.

11. Children’s Data

The Platform is intended for individuals aged 18 and above.

We do not knowingly collect personal data from minors.

12. Data Retention

We retain data only as long as necessary for operational or legal purposes.

Examples:

  • Account data: for the life of the account
  • Transaction records: as required by tax and financial laws
  • Dispute records: for statutory limitation periods

Expired data is deleted or anonymised.

13. Marketing Communications

We may send:

  • Essential service notices
  • Marketing messages (with consent)

Users may unsubscribe at any time.

14. Third-Party Links

The Platform may link to third-party services including payment gateways and logistics tools. Their privacy policies apply when interacting directly with those services.

15. Updates to This Policy

We may update this Policy periodically.

The updated version will be posted on the website with a revised Effective Date.

16. Contact Information

ZAMBIAN FARM PRODUCE MARKET LIMITED

Plot 29446, Ibex Hill

Lusaka, Zambia

Email: support@zamfarm2market.com

If you are not satisfied with our response, you may contact the Data Protection Commission using official contact details published by the Commission.